IT’S ALL ABOUT PRESENTATION

From the entrance, to the smallest detail in landscaping or signage, the initial impression that the prospect experiences sets the stage for the balance of your presentation. A number of studies conclude that a prospective buyer is attracted to a residential community by considering a number of factors.

We all know that ‘first impressions” are critical and lasting. Thus the entrance becomes of great importance in presentation. Is it well designed with a monument or some other significant, memorable signage or identification? Is there professional landscaping? Are both well maintained?

When prospects enter the neighborhood or development, do they experience a clean, green environment with good landscaping and a well maintained streetscape. Can they easily find their way and understand any message you are trying to convey? If not you need to seriously evaluate your descriptive, informational, regulatory and way finding signage. It is also a big plus if the prospect finds neighbors visiting with neighbors, or kids playing, which give the appearance of a family-friendly place to live.

Amenities are an important selling point and a critical element in presentation. Are your pool, clubhouse, tennis courts, and playgrounds clean and well-maintained? Are these amenities actually being used by your residents?

If you pass the test regarding all of the above considerations, the prospect is finally looking at the exterior of your buildings or homes. Again, good presentation demands that you display quality materials on well designed and maintained structures. And then the real test comes when your interiors are finally unveiled. Again, as with the entrance, the first impression needs to be “wow”. This is accomplished through good interior design, professional decorating, excellent layout, quality materials and attractive fixtures.

From beginning to end, it’s all about PRESENTATION. Only after the prospect is satisfied with the majority of the above considerations will a positive decision actually be made.

Solid Rock Properties offers a full service home owners association management for North Carolina neighborhoods. Our years of experience as well as strong customer service standards have given us the reputation as the best in the
business!

We can handle all aspects of association management including enforcement of community restrictions and maintenance of neighborhood assest and financial management.  Our knowledgeable staff works hard to provide the full resources and expertise of a full property management team to meet and exceed your community's needs. Whether your community is a condominium association, townhome association or homeowners association, Solid Rock Properties has the expertise and experience needed to serve your community's needs!

FINANCIALS

• Assessment Collection
• Delinquency Follow-up
• Lien Filings ($100.00 each)
• Foreclosure Proceedings (We provide the information to an outside contractor once the Board of Directors directs
  us to pursue the next step with delinquencies)
• Bill Approval (We contact the specified person on the Board)
• Bill Payment
• Financial Report Preparation (Completed Monthly)
• Tax Return Preparation (We provide the information to an outside contractor)
• Year-end Financial Report
• Year-end Audit (Review) (We provide the information to an outside contractor)
• Budget Preparation (We assist the Treasurer in preparing the annual operating budget)
• Reserve Analysis (This may be done with the assistance of the Board as well as an outside contractor)
• Insurance Specification Preparation (We provide the information to an outside contractor)

ADMINISTRATIVE/CLERICAL

• Board Meeting Attendance
• Special Meeting Attendance
• Annual Meeting Attendance
• Minute transcription/typing (Board of Directors Secretary should complete these, it would be a conflict of interest for us to)
• Annual meeting coordination (We perform this along with the help of the Board of Directors)
• Membership Roster (We maintain the roster along with the Board of Directors help)
• Records and files maintenance
• Resale’s: preparation and processing of transfer information
• Resident information pamphlet preparation and distribution (We perform this with the help of the Board of Directors)
• Resident Orientation (We assist the Board of Directors)
• Newsletter Editing, Typing and Distribution (A committee should be formed to complete this task however,
  BAM will develop a newsletter for the Association at a charge of $25.00 per page)
• Special Mailing (We perform this along with the help of the Board of Directors)
• Special Photocopying
• Specification/bid preparation/coordination (We perform this along with the help of the Board of Directors)
• Contract Awarding (The Board of Directors instructs us who to sign contracts with)
• Monthly Association Status Report
• Standard operating procedures review (We assist the Board of Directors with this)
• Periodic inventory of association property, if applicable (We assist the Board of Directors)
• Legal (attorney) liaison (We act as the liaison for the Board of Directors when dealing with legal issues)
• Municipality liaison (We act as the liaison for the Board of Directors when dealing with Municipality)
• After-hours answering and emergency assistance service
• Work orders-recording processing
• Rules, regulations enforcement (We handle this at the Board of Directors direction)
• Association/directors and officers insurance liaison (We make sure by contacting insurance agents to make
  sure your association policy is the way it needs to be)
• General Correspondence
• Hiring/firing of supervision of on-site personnel (At the direction of the Board of Directors)

BUILDING & GROUNDS MAINTENANCE

• Janitorial (Performed by outside contractor)
• Pool, spa, sauna and equipment (Performed by outside contractor)
• Plumbing, Painting (Performed by outside contractor)
• Minor repairs/maintenance (Performed by outside contractor)
• Contract performance inspection (We handle this with the assistance of the Board of Directors)
• Periodic building/amenity inspection report (We perform this with the help of the Board of Directors)
• Site Inspection Report
• Landscape-Lake/Pond (Performed by outside contractor)
• Tennis Courts (Performed by outside contractor)
• Street and walk sweep (Performed by outside contractor)
• Trash collection (Performed by outside contractor)
• Snow removal (Performed by outside contractor)
• Contract performance inspection (We perform this with the help of the board of directors)
• Grounds inspection report

OTHER MANAGEMENT SERVICES

• Information concerning laws/ordinances (We perform this with the help of an outside contractor)
• Information concerning rules/regulations (We perform this with the help of an outside contractor)
• Pool Life Guards (Performed by an outside contractor)